Our Privacy Policy
At Saud Solution, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or make a purchase. This policy also applies to information collected in relation to the products we sell on our site.
1. Data Collection
We collect the following types of information:
- Personal Information: Name, email address, phone number, date of birth (if required for age verification), and shipping address.
- Payment Information: Credit card details, billing address, and transaction history. We use secure payment processors and do not directly store your credit card information on our servers.
- Technical Information: IP address, browser type, device information (including device ID), operating system, and browsing behavior on our website (pages visited, links clicked, etc.). We may use cookies and similar tracking technologies to collect this information.
- Product-Related Information: If you purchase products from our website, we may collect information related to those purchases, including product types, quantities, and purchase dates, for compliance and inventory management purposes. This includes information related to age-restricted products.
- Communications Data: Records of your communications with us, including emails, chat logs, and phone calls.
- Marketing Data: Your preferences for receiving marketing communications from us.
2. Data Usage
We use your information for the following purposes:
- To process and fulfill your orders, including age verification for products where required.
- To communicate with you about your orders, account, and any inquiries you may have.
- To improve our website, services, and product offerings, including personalizing your experience.
- To send you promotional offers, updates, and marketing communications (with your consent, where required by law). You can opt-out of these communications at any time.
- To comply with legal and regulatory requirements related to the sale of products, including age verification, tracking sales, and reporting to relevant authorities (where applicable).
- To detect, prevent, and address fraud, security breaches, or other illegal activities.
- To analyze website traffic and usage patterns to improve our site's performance and user experience.
3. Data Sharing and Disclosure
We may share your information with the following categories of recipients:
- Service Providers: We share information with third-party service providers who assist us with payment processing, shipping, marketing, data analytics, and other essential functions. These providers are contractually obligated to protect your information and use it only for the purposes we specify. This includes providers who assist with fulfilling and delivering your orders.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others. This may include providing information to comply with regulations related to the sale of certain products.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
- With Your Consent: We may share your information with other third parties with your explicit consent.
4. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of sensitive data during transmission using Secure Socket Layer (SSL) technology.
- Secure storage of personal information on protected servers.
- Regular security audits and updates to our systems and infrastructure.
- Access controls to limit access to personal information to authorized personnel only.
- Implementing measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining data to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements. Data related to product purchases may be retained for longer periods to comply with regulatory requirements.
6. Your Rights
You have the following rights regarding your data, subject to certain limitations and exceptions:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete personal data.
- Deletion: Request deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.
- Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
- Restriction of Processing: Request restriction of processing of your personal data in certain circumstances.
- Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
- Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
- Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data violates applicable laws. Contact details for the relevant authority in Pakistan will be provided upon request.
7. Children's Privacy
Our website is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete that information.
8. Data Transfers
As a local business operating within Pakistan, we primarily store and process your data within the country. However, some data may be transferred to and processed in other countries by our service providers, who adhere to internationally recognized data protection standards. By using our website, you consent to this potential data transfer. We will take steps to ensure that your personal information is protected in accordance with this Privacy Policy.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last Updated" date below. We encourage you to review this Privacy Policy periodically. Significant changes will be communicated via email.
Last Updated: 3/16/2025
